We are looking for an IT Support Analyst L3B to join our IT Team


We create success for our learners, candidates, clients and colleagues by providing an outstanding IT service that delivers high quality, innovative and efficient technology to support Kaplan's business goals.


This is an excellent opportunity for a 2nd Line Service Desk Engineer who is looking to expand their skills and build their career with an industry leader.


 A detailed job description can be viewed here

About You

This role will suit a customer focussed and service driven individual, with excellent

communication skills both written and verbal and an ability to communicate with staff at all


Technical Attributes


  • Microsoft Products including Operating System and Applications (Server and Workstation)

    -Configure Server Roles (server)

    -Access Permissions (Server / Workstation)

    -Manage Share permissions (Server)

    -Monitor Performance (Server / Workstation)

    -Group Policy Management

    -Deployment tools and asset management tools

  • SCCM

    -full knowledge\expertise of machine management and image deployment


    -Software deployment

  • PC Hardware Setup and configuration

    -Perform Hardware repairs/upgrades

    -Build from image (including troubleshooting)

    -Understand internal hardware components and their relationship with each other

  • Vulnerability Management (WSUS, PCI Compliance, ISO Compliance).

  • Maintain Computer Based Assessments (Hardware and Software)

    -Ensure hardware is suitable and inline with System Requirements

    -Access to machines is locked down as appropriate for exam type

    -Configuration of GPO and Script as required by examination body

  • Scripting (Powershell, Batch, AutoIT)


  • Citrix Technologies

  • Virtualisation technologies (VMWare and VCentre)

  • Google Workspace Admin Console

  • Networking Knowledge (familiar with DNS and DHCP)

  • Security Software (Windows Defender/InTunes)

  • Supporting Mac OS

Personal Attributes

  • High level of technical aptitude with a desire to expand technical knowledge

  • Good written and oral communication skills.

  • Exceptional interpersonal skills, with a focus on listening and questioning skills.

  • Ability to conduct research into a wide range of computing issues as required

  • Ability to absorb and retain information quickly.




What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.


What we believe in

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

This includes making sure people with disabilities are given the opportunity to bring their best. So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.


To view our candidate privacy notice click here.


Our values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

  • Act with integrity

  • Empower and support

  • Create opportunity

  • Grow knowledge

  • Drive results together


What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

  • 28 days annual leave + option to purchase more

  • Season ticket loan and cycle to work scheme

  • Big discounts on Kaplan courses for you and your family

  • Private medical, income protection, and life insurance

  • 24/7 confidential helpline providing counselling and other support services

  • Company pension contributions

  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

Please apply with CV and cover letter; detailing how you meet the requirements set out in the job description.  

Please note, the vacancy will be closed when we have received a suitable volume of applications. We would encourage you to apply at the earliest opportunity.  

The recruitment process will include the following stages: (You will progress if you are successful at each stage)

  • A short online interview

  • Online personality & technical questions

  • Online Technical competency based questions

Kaplan is committed to safeguarding and promoting the welfare of children and young people. This role is exempt from the Rehabilitation of Offenders Act 1974 and recruitment checks will be undertaken for successful applicants in accordance with our background checking policy.


Apply for position now

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Should you require any assistance or reasonable adjustments throughout the recruitment process please do not hesitate to get in touch with the HR Team at kpuk-hrops@kaplan.co.uk

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