We are looking for a 1st Line Service Desk Apprentice to join our team


We create success for our learners, candidates, clients and colleagues by providing an outstanding IT service that delivers high quality, innovative and efficient technology support Kaplan's business goals.


This is an excellent opportunity for a recent school or college leaver looking to start a career in IT


A detailed job description can be viewed here
About You

This role will suit a customer focused and service driven individual, with excellent written and verbal communication skills and an ability to communicate with staff at all levels

Personal Attributes

  • A keen interest in technology

  • Excellent analytical and listening skills

  • Problem solving skills

  • An understanding of customer care techniques and processes

  • Ability to demonstrate a keen sense of customer awareness

  • Ability to work independently and as part of a team

  • Ability to remain calm under pressure during busy periods

  • Flexibility to work in a shift pattern

  • Flexibility to work extended hours


  • GCSE or equivalent English (Grade A*-C/9-4 or equivalent)

  • GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent)



What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.


What we believe in

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

This includes making sure people with disabilities are given the opportunity to bring their best. So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.


To view our candidate privacy notice click here.


Our values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

  • Act with integrity

  • Empower and support

  • Create opportunity

  • Grow knowledge

  • Drive results together


What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

  • 28 days annual leave + option to purchase more

  • Season ticket loan and cycle to work scheme

  • Big discounts on Kaplan courses for you and your family

  • Private medical, income protection, and life insurance

  • 24/7 confidential helpline providing counselling and other support services

  • Company pension contributions

  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

Please apply with CV and cover letter; detailing how you meet the requirements set out in the job description.  

Please note, the vacancy will be closed when we have received a suitable volume of applications. We would encourage you to apply at the earliest opportunity.  

Shortlisted applicants will be asked to do an online interview and if successful will be invited in for a 2nd stage face to face interview at our Kaplan office.

Apply for position now

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Should you require any assistance or reasonable adjustments throughout the recruitment process please do not hesitate to get in touch with the HR Team at kpuk-hrops@kaplan.co.uk

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