Workforce Supervisor

Workforce Supervisor

Reference number: JR251693

Location: Hybrid working - home and our office in Islington

Working pattern: Full Time, 37.5 hours per week

Contract Type: Fixed Term Contract, ending January 2027

Number of roles: 1

Grade: K4

Salary: £36,121 - £38,466 per annum

We are looking for a Workforce Supervisor to join our team.

Role Summary

The Workforce Supervisor is responsible for the end-to-end recruitment, onboarding, and ongoing management of casual, independent contractor and agency workforce, including invigilators, assessors, markers and other support staff. This role will oversee all payroll activities, manage key communication channels, and play a crucial part in allocating workers to our assessments.

This is an excellent opportunity for someone who may be currently working as a Examination Coordinator, who is looking to expand their skills and build their career with an industry leader. 

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/3x27tnrf

What you’ll bring to the role

As a Workforce Supervisor, you will be a highly organised, detail-oriented, and proactive individual with a strong background in workforce administration and recruitment. You'll possess excellent communication skills and the ability to manage complex operational processes efficiently. You will also bring:

• Workforce Administration: Proven experience in recruitment, onboarding, and payroll for a causal workforce.

• Organisational Skills: Exceptional organisational and detail-orientation with a track record of managing complex operational processes.

• Communication: Excellent communication and stakeholder management skills.

• Proficiency in Digital Tools: Demonstrable proficiency with core digital productivity suites (e.g., Google Workspace) and the ability to quickly learn new software and platforms.

• Problem-Solving with Technology: The ability to identify manual or repetitive tasks and to think critically about how technology, including AI tools, could be used to streamline processes and remove complexity.

• Curiosity and Adaptability: A genuine curiosity for and willingness to explore new technologies, particularly in the areas of AI and automation.

• Effective Collaboration with AI: The ability to articulate problems clearly to AI tools to generate useful outputs, and critically evaluate those outputs for accuracy and relevance.

What we do

Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Monday 5th January 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, SQE does not possess this licence at this time.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.  Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.

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