UX Researcher

UX Researcher

Reference number: JR254057

Location: Hybrid working - home and our office at Universal Square, Manchester

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Grade: K5

Salary: £37,581 – £47,000

We are looking for a UX Researcher to join our team.

Role summary

As a UX Researcher, you will be working closely with the Design team to translate customer research and insights into effective solutions for the business. The main focus is conducting customer research and analysing the results, to make business recommendations and inform the design of Kaplan UK’s digital presence, for both accuracy and conversion optimisation. Kaplan is committed to conducting customer research and analysing the results, to build better digital products, driving both improvements for conversion optimisation on our e-commerce sites and also enhancing the products we offer.

Within this role, it is important to display a passion for user-centric design thinking, the use of research/data in our decision making and ensuring the team is supported to perform their roles effectively.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/4vf5h77v

What you’ll bring to the role

For this role, it is important to have strong analytical and critical-thinking skills, which are key to translating business and user needs into plans and objectives. You will need to build business relationships and collaborate with various teams across the business

• Educated to degree/professional level

• Excellent written and verbal communication skills. 

• User-centric attitude connected to business goals

• Proven track record of high-quality user-centric-led projects

• High standard of research knowledge and skills

• Firm knowledge of web standards, browser and device compatibility

• Commercial awareness with a proven record of driving ROI

• Experience in areas such as planning, prototyping, usability and accessibility

• Experience with A/B testing and Google Analytics or a similar analytics package

• Knowledge of Figma

• Collaborate well with people across the business and ability to manage projects

• Strong presentation skills

• Creative thinker and problem solver

• Results-driven passion
  
  

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than Thursday 9th April 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.

Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.  Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.