Service Operations Advisor (Employer)

Service Operations Advisor (Employer)

Reference number: JR259156

Location: Manchester

Working pattern: Full Time, 37.5 Hours Per Week

Contract Type: Permanent

Number of roles: 1

Grade: K2

Salary: £26,228 - £27,086

We are looking for a Service Operations Advisor to join our team.

As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with clients, offering support and guidance throughout their students’ journeys.

As the Service Operations Advisor (Employer), you will:

• Deliver service excellence by facilitating a seamless enrolment journey for all learners and clients in line with KPI’s

• Support with activities such as sending of joining instructions, enrolments, CBE bookings and resolution of client queries

• Be proactive and timely in obtaining client data to ensure enrolments/bookings are processed in line with requirements

• Make management aware of training suggestions to ensure high levels of delivery are maintained

• Identify where there is a need to review systems and processes and provide straightforward solutions

Anticipate and adapt to changing frameworks and environments and ensure clients have access to the same information and provided with the most pertinent guidance.

This is an excellent opportunity for someone who may be currently working as a Service Operations Advisor (Learner), Student Experience Officer or any entry level service role in another organisation, who is looking to expand their skills and build their career with an industry leader. 

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: [INSERT URL]

What you’ll bring to the role

• Client focused experience

• Strong communication skills

• Experience of working in a dynamic & evolving environment

• Target & results driven

• Ability to build rapport

• Attention to detail

• Comfortable taking accountability

• Tenacity to resolve issues as they arise

• Strong team player

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Wednesday 28th October 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.

Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS).

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Assessment or Kaplan Publishing or Kaplan Professional Awards does not possess this licence at this time.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.  Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.