We are looking for a Client Service Advisor to join our Service Operations Team.


As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with clients, offering support and guidance throughout their students’ journeys.


This is an excellent opportunity for a Customer Service Advisor or a Graduate who is looking to expand their skills and build their career with an industry leader.

This is a hybrid role (60% office based, and 40% home based)

Please note that this role is on a rotational shift pattern working between the hours of 8.30am and 5.30pm. Monday-Friday.


A detailed job description can be viewed here.
 About You

  • Client focused experience

  • Strong communication skills

  • Experience of working in a dynamic & evolving environment

  • Target & results driven

  • Ability to build rapport

  • Attention to detail

  • Comfortable taking accountability

  • Tenacity to resolve issues as they arise

  • Strong team player

  • Knowledge of industry is desirable


What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.


What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

This includes making sure people with disabilities are given the opportunity to bring their best. So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.


To view our candidate privacy notice click here.


What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

  • 28 days annual leave + option to purchase more

  • Season ticket loan and cycle to work scheme

  • Big discounts on Kaplan courses for you and your family

  • Private medical, income protection, and life insurance

  • 24/7 confidential helpline providing counselling and other support services

  • Company pension contributions

  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply 

Please apply with CV and cover letter; detailing how you meet the requirements set out in the job description.   Please note, the vacancy will be closed when we have received a suitable volume of applications. We would encourage you to apply at the earliest opportunity.   

Shortlisted applicants will be asked to take part in a short telephone discussion, following this, suitably is assessed for an interview which maybe at our Manchester based office.


Apply for position now

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Should you require any assistance or reasonable adjustments throughout the recruitment process please do not hesitate to get in touch with the HR Team at kpuk-hrops@kaplan.co.uk

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