Student Experience Manager London

We are looking for a Student Experience Manager London to join our team

Provide all students and visitors with an outstanding experience in Kaplan training locations, ensure all administrative tasks within the remit of Student Experience are completed efficiently, in a timely manner and to a high standard, and ensure the training location is ready for our students during operating hours.

This is an excellent opportunity for a Customer Service Manager who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here



About You

•  Excellent communication skills – both written and verbal

• Experience of managing within a customer focused environment

• Service driven and quality focused

• Ability to manage a significant workload

• Proactive, personable and a desire to make a difference

• Ability to work independently and as part of a wider team

• Preferably First Aid trained

• Experience of managing a team and bringing the best out in others

• Collaborative approach to working with other functions

• Able to work flexible hours

 What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

This includes making sure people with disabilities are given the opportunity to bring their best. So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.

To view our candidate privacy notice click here.

Our values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

Please apply with CV and cover letter; detailing how you meet the requirements set out in the job description.  

Please note, the vacancy will be closed when we have received a suitable volume of applications. We would encourage you to apply at the earliest opportunity.  

Shortlisted applicants will be asked to attend one face to face interview, and will be asked to undertake an interview task as part of the process. Details for the task will be shared in the interview invite.

Kaplan is committed to safeguarding and promoting the welfare of children and young people. This role is exempt from the Rehabilitation of Offenders Act 1974 and recruitment checks will be undertaken for successful applicants in accordance with our background checking policy.