Credit Controller

Credit Controller

Reference number: JR259806

Location: Manchester

Working pattern: Full Time, 37.5 Hours Per Week

Contract Type: Permanent

Number of roles: 1

Grade: Grade 3

Salary: £26,274 - £30,509

We are looking for a Credit Controller to join our team.

Role summary

You will play an integral role in supporting Kaplan’s financial health and student journey by gathering and analysing departmental requirements, maintaining robust cash collection processes, and supporting continuous business improvement projects. Working collaboratively across the business, you will manage debt collection effectively, resolve account queries, and identify process improvements to increase operational efficiency.

You will:

• Manage high volumes of inbound and outbound communication with internal and external stakeholders to recover outstanding debt professionally.

• Allocate customer payments, remittances, credit memos, and refunds accurately in accordance with company finance policies.

• Reconcile customer accounts systematically and resolve complex billing queries to maintain a clean sales ledger.

• Enforce account-blocking procedures effectively in compliance with credit policy to minimise bad debt risk.

• Issue customer statements and chase overdue balances in a timely, professional, and customer-centric manner.

• Analyse ledger data and aged debt trends to understand collection performance and report positions to management.

• Collaborate across key operational departments to identify process gaps and enhance the end-to-end student experience.

• Support continuous improvement projects and national initiatives to make our processes more efficient.

This is an excellent opportunity for someone who may be currently working as a Credit Controller or Collections Specialist, Banking & Reconciliations Clerk or Accounts Receivable Assistant who is looking to expand their skills and build their career with an industry leader. 

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/5ympkejz

What you’ll bring to the role

This role is ideal for a proactive, customer-focused finance professional with strong communication skills and an analytical mindset.

You will bring:

• Proven experience working within a credit control or accounts receivable finance environment.

• Excellent communication skills—both written and verbal—with the confidence to handle sensitive payment conversations constructively.

• Target-driven mindset with a genuine focus on delivering results and reducing aged debt. • Strong organisational and prioritisation skills, with the ability to manage a significant workload under tight deadlines.

• Analytical approach to reviewing financial data, identifying trends, and diagnosing root-cause discrepancies.

• Personable, empathetic manner combined with resilience and a collaborative team attitude.

• Proactive attitude and a drive to suggest process improvements and deliver excellence across all customer touchpoints.

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Wednesday 25th November 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.

Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS).

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.  Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.

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