Business Analyst

Business Analyst

Reference number: JR254146

Location: Hybrid working - home and our office at Borough High Street (60/40)

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 2

Grade: IT5A

Salary: £51,000 - £54,800 per annum

We are looking for a Business Analyst to join our team.

Role summary

This is a role managing customer demand/expectations. You will assist with the delivery of change by partnering with other IT functions and business units to understand their needs, ensuring they receive optimum service from us and help coordinate prioritised delivery.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/37sxf5b4

What you’ll bring to the role

If you’re excited about driving change, influencing decision-making, and working in a fast-paced, collaborative environment, this role is for you.

• Experience working on the delivery of multiple projects in a matrix systems environment.

• Comfortable in coordinating and facilitating workshops and negotiating with up to 10 stakeholders.

• Skilled at uncovering true business needs, identifying solution options, and presenting proposals delivering business benefits. Confident at presenting ideas and recommendations.

• Experience developing and maintaining business process maps

• Exceptional communication skills – both written and verbal translation of technology to business terms.

• Target-driven and focused on owning a business solution delivery timeline.

• A team player, able to work collaboratively with and through others.

• Self-organising and customer / end-user delivery focused.

• An understanding of data governance frameworks and protocols.

• An understanding of ITIL processes and standards.
  

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter no later than 11pm on Wednesday 8th April 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

In your cover letter, please outline your experience across the following areas, including the scope of your work, tools used, and examples of relevant projects or achievements:

• Business Analysis

• Web & E-Commerce Analysis

• Data & Reporting Analysis

• Microsoft Dynamics 365 Business Central (or similar systems)

For each area, it would be helpful to understand your level of proficiency, the type of work you’ve undertaken, and how recently you’ve applied these skills

Please note that this is an integral part of the selection process, and we will not be able to consider applications without this information.

Additional Application Information

Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants may be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS).

Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.  Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.

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