Applications Analyst Team Lead

Applications Analyst Team Lead

Reference number: JR243170

Location: Hybrid working - 3 days per week from home and 2 days per week (Mondays and Tuesdays) from our office in London

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1

Grade: IT4

Salary: £47,600 to £53,800 per annum

We are looking for a 2nd Line Applications Analyst Team Lead to join our team.

As a 2nd Line Applications Analyst Team Lead, you will play a crucial role in ensuring the optimal performance and support of our critical business systems. Your work will be integral in helping Kaplan deliver its vision, goals, and KPIs by managing a team of 2nd Line Application Support Analysts, providing excellent service, and continuously improving our application support processes.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/53atepny

What you’ll bring to the role

Through your prior experience from a similar application/infrastructure support role, you’ll have:

● Demonstrable problem solver with an analytical approach to solving complex problems and determination to see problems through to resolution.

● Exposure to or experience supporting Microsoft Dynamics 365 Business Central.

● Ability to learn and apply knowledge of complex systems.

● Experience supporting Microsoft technology stack and end user applications.

● Experience working in an ITIL service framework (Desirable).

● Experience working with regulatory compliance PCI, SOX, ISO 27001 and GDPR (Desirable).

● Awareness to be able to prioritise own and team tasks.

● Experience managing others.

● Excellent communication skills.

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 1 December 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

There will be two stage interview process - with the first interview being online and the final interview being face to face at our London office.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team recruit.request@kaplan.com.

Equality, Diversity, and Inclusion

We believe equality, diversity, and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which diverse talent can equally develop, advance and thrive. This includes making sure people with disabilities are given the opportunity to bring their best.

We're dedicated to making Kaplan a great place to work where everyone can succeed, and we proudly participate in the Disability Confident scheme. We are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as found in the “What you’ll bring to the role “ section of the job description.  Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.